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Questions and Answers

What is Web Hosting?

Web hosting refers to the process of publishing a web site to the world via the Internet.

Do I need Web hosting?

If you wish to have your website available to the public via the Internet, it must be hosted by a provider such as Urban Technology.

How Do I get Web hosting?

Click here to view our Hosting Plans.

How Much Does It Cost?

We offer three hosting plans: E-Mail $10 \mo, Premium $25 \mo and Premium Plus $30 \ mo.

For more information please review our Hosting Plans.

What types of sites do you host?

Essentially, we host any website that does not violate our Terms and Conditions.

How will I be billed for my account?

We will e-mail you an invoice once your order has been placed.

Is Domain Name Registration included in my hosting plan?

No. Domain Names are registered separately.

Are there any additional fees required with your hosting?

No. You are only charged the amount of your hosting plan. There are no set up fees, no "domain transfer fee", and no other hidden charges.

Please note that domain name registration charges are separate to hosting charges.

Does Urban Technology put any types of advertising on my pages?


Can I access my website with and without the "www" in front?

Yes. You will be able to access your web site with or without the "www" in front of the domain name.

Do I have to sign a contract to use your service?

No. No contracts or other long term commitments are needed to purchase hosting plan with

How long does it take to setup new accounts?

Generally, once payment is received, all accounts are set up within 24 to 72 hours.

Must I have a domain name to sign up for a hosting plan?

You need to have a registered domain name before your web site can be accessed on the Internet.
We can provide registration for a new domain for you at the very reasonable price of $34.00 per year.
Click here for more information.

What steps do I take to set up an account?

It's very easy to signup with us. Simply fill out your account information via our easy to use order form. Click here for more information.

I am currently hosted by another company and already have a domain name, can I have my site hosted by you instead?

Yes, you can! After you signing up with us, all you have to do is update your domain's name servers to point to our name servers (the details for our nameservers will be sent out once you sign up). This can be done either by yourself or via the company from which you purchased your domain name. The transition typically takes from 24 to 48 hours.

How do I upload my web pages to my account?

The process by which files are transferred to the web server is called FTP (File Transport Protocol). You have unlimited access to your web space via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

To use FTP you need a piece of software installed on your computer called an FTP client. We recommend Filezilla which can be downloaded from Many popular web design packages also come with FTP software functionality included (such as Frontpage and Dreamweaver).

To connect to your site by FTP, you will need to configure your FTP client with the following settings:

FTP Host: ftp.yourdomain
Username: your account username
Password: your account password

All support enquiries can be made via E-mail at

In addition, pre-sales, invoice and custom web design enquiries can be made to Urban Technology between 11.00am - 3.00pm Monday, Wednesday and Friday

Phone: 07 855 5839